Responsible Gaming Policy

Our Commitment

At Pinco Casino, we are committed to creating a safe, transparent, and responsible gaming environment. We believe that gambling should be a source of entertainment—not a source of distress. This page outlines our approach to responsible gambling, including the tools we offer to help players stay in control, recognize problem behavior, and seek help if needed.

Stay in Control

Gambling should be treated as a form of leisure. If you ever feel that your gaming habits are affecting your personal, financial, or emotional well-being, take a moment to reflect and assess your behavior.

Sample Questions to Consider:

• Have you ever felt the need to reduce your gambling?
• Have others criticized your gambling behavior?
• Do you feel guilt or remorse after gambling?
• Have you tried to recover losses by gambling more?
• Have you used gambling to escape problems or relieve stress?

Results Interpretation:

• 0 “Yes” answers: Low risk
• 1 “Yes” answer: Moderate risk – monitor your habits
• 2+ “Yes” answers: High risk – consider seeking professional support

Self-Exclusion Options

Pinco offers a self-exclusion program to help players who need a break from gambling. During the selected exclusion period, you will not be able to access your account or receive promotional messages.

Self-Exclusion Durations:

• 1 year
• 3 years
• 5 years
• 10 years
• Lifetime

To activate self-exclusion, visit the Responsible Gaming section in your account settings or email us at 📧 [email protected].

Self-exclusion cannot be reversed before the chosen period ends. Lifetime exclusions are permanent.

Cooling-Off Period

The Cooling-Off Period is a temporary break from gambling activity that allows you to regain control.

Available durations:

• 24 hours
• 7 days
• 1 month
• 3 months

You can activate this feature directly from your account settings. Your account will be automatically reactivated after the chosen period ends.

Help for Gambling Addiction

If you or someone you know is struggling with gambling problems, please seek help from one of the following resources:

• GambleAware — www.begambleaware.org
• GamCare — www.gamcare.org.uk, Helpline: +44 845 6000 133
• Gamblers Anonymous — www.gamblersanonymous.org
• Gambling Therapy — www.gamblingtherapy.org

These organizations offer confidential advice, treatment referrals, and support groups for players worldwide.

Age Restrictions and Parental Controls

It is strictly prohibited for individuals under 18 years of age to register or play at Pinco Casino. We verify age during the registration and deposit processes. If underage use is suspected, the account will be permanently closed and any winnings forfeited.

To help block access for minors or excluded individuals, consider using parental control tools:

• Net Nanny
• CyberPatrol
• GamBlock

Responsible Gambling Tips

To maintain a healthy relationship with gambling, consider the following recommendations:

• Set a deposit limit before you begin playing.
• Don’t chase losses. Accept them as part of the game.
• Set a time limit for your sessions.
• Avoid gambling under stress or the influence of substances.
• Take breaks to stay focused and avoid fatigue.
• Use one account only to track and control your activity.

Contact Us

If you have any concerns or need assistance with responsible gaming tools, contact our dedicated support team at:

📧 Email: [email protected]

Your privacy and well-being are our top priorities. All communication is confidential and secure.